Privacy Policy

PRIVACY NOTICE

E-Motion Recharge Solutions Ltd (“E-Motion“, “we”, “us”, “our”, “the Company”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data provided to us as Controller.

As your trust is prime to the success of our business, we are committed to protect your personal data in compliance with applicable data protection laws.

Please read this privacy notice carefully as it contains important information on how E-Motion, treats the personal data that you provide us including how and why we collect, store, use and share your personal data, your rights in relation to your personal data and on how to contact us and the regulatory authorities in the event you have a complaint.

We will not sell or rent to any third party any of your personal data.

  1. Who are we?

E-MOTION is a private company incorporated in Mauritius offering solutions for all electric vehicle charging needs. Our registered office is situated at: 19 Cybercity Standard Chartered Tower, 9th Floor, Ebene, MAURITIUS.

By accepting the General Terms and Conditions and Privacy Notice, you also consent to the processing of your personal data as described in section 3.

  1. What personal information do we collect from the people that visit our website or use our application?

When you subscribe to our services, place an order, visit our website, register on our site or through E-motion application, interact with us, respond to a survey, fill out a form, enter information on our site, provide us with feedback on our products or services, as appropriate, or otherwise interact with us, we may collect the following personal data for the purposes of our business activities:

  • your name,
  • email address,
  • phone number,
  • your type of vehicle
  • your vehicle brand and model
  • your package and financial information related to your consumption and invoicing
  • your date, time and recharge session;
  • your payment option
  • Your charging history
  • Your geolocation to locate the nearest charging point
  • Vouchers
  • Contact details of your referrals
  • Your feedback
  • Any other personal data necessary to fulfil your special requests; and
  • Any other personal data that you choose to provide to us.

Some information is mandatory to be able to create your client profile and be able to provide you with the Services.

Also, when you choose to receive our marketing communications (including newsletters, promotional and special offers), we ask that you provide us with your email address. The provision of this information is purely voluntary, and you may opt out of receiving our marketing communications at any time by unsubscribing to these communications.

Data we collect from others: We may offer features that help users invite their friends or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

Card payment details: All our website financial transactions are handled through Peach payment services provider. You can review the provider’s privacy policy on the its website. We will share information with the payment services provider only to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds. No credit card details are stored on this website.

  1. How and why we use your personal data?

We use your personal data in the course of our business activities (detailed in section 3) and interaction with you for the following purposes:

  • To perform our agreement with you;
  • To render our Services as defined in General Terms and Conditions;
  • To help you localising the nearest charging point;
  • To promote eventual business relationships;
  • To assist you with your queries or concerns;
  • To carry out our obligations arising from any contracts entered into between you and us pursuant to the Services;
  • To notify you about changes to our Services;
  • To respond to your queries or comments;
  • To inform you about any Services downtime, new features or promotions;
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our mobile application in order to better serve you.
  • Evaluate the use of the application, products and services;
  • For monitoring and auditing application usage;
  • Suggest products or services (including those of relevant third parties) which we think may be of interest to you;
  • To conduct market or customer satisfaction research or for statistical analysis;
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with you after correspondence (live chat, email or phone inquiries).
  • To send you e-mails about our special offers, products and services, and other communications from time to time.
  • To comply with any legal or regulatory obligations imposed on us;
  • To fulfill our legitimate commercial interests.
  • For audit and record keeping purposes;
  • In connection with legal proceedings; and
  • performing an internal and/or police investigation regarding a suspected fraud or other offence which may been committed;
  1. To whom do we disclose personal data?

Your personal data may be shared as follows:

  • With our trusted partner offering E-motion application. More information available here: https://www.radius.com/en-gb/privacy-policy/
  • between and among subsidiaries and affiliates of E-MOTION as may be relevant for the purposes set out in section 3 above and to facilitate our business activities or relationship, but we shall only do so on a strictly need to know basis;
  • with our employees for purposes of fulfilling our business activities, treating job applications or conducting internal analysis with a view to improving our company and services;
  • with our agents, advisers, accountants, auditors, lawyers, other professional advisors, contractors or third-party service providers for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;

We will ensure that your personal data is kept safely. Only designated persons will have access to your personal data on a strictly need-to-know basis for the purposes of fulfilling our agreement or promoting our business relationship with you. In addition, third parties with whom we share your personal data will be contractually obliged to safeguard all personal data to which they have access.

Some disclosures do not require your consent. This happens when we share your personal data with (i) law enforcement bodies/agencies and other statutory authorities, if required by law and (ii) If required or authorized by law or if we suspect any unlawful activities on your part.

Where we have collected your personal data on behalf of another party, the use of your personal data by that party is governed by their privacy policy for which we are not responsible. We may also disclose aggregate or de-identified/anonymized/encrypted data that is not personally identifiable with third parties, including our commercial and strategic partners.

  1. Overseas Transfers of Your Personal Data

In some cases, we may need to transfer your personal data with organisations located in countries outside our territorial limits in order to provide our services to you. We will take appropriate safeguards in order to secure the personal data being transferred.

Please note that personal data collected through our mobile application is stored in servers based in UK, our emailing system in Ireland, our payment gateway service provider in South Africa.

  1. Direct Marketing

From time to time, we could use your name and contact information to send you either via emails, post, or social media information that we think may be of interest to you, including stories, events, products and services offered by E-MOTION as well as special offers and promotions and surveys but we can only do so with your consent.

You may opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in each of our marketing communications or by contacting us in accordance with the section “Contact Us” below.

  1. How long do we keep your information?

Your personal data will be stored for as long as required to fulfil our business purposes and for the period of time required by law. To the extent required by law, we will take reasonable steps to destroy or anonymise personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in section 3 of this notice) and retention is no longer necessary for legal or business purposes.

  1. Processing of personal data must be justified

We will only process your personal data where we are satisfied that we have an appropriate legal basis to do so, such as (i) for the performance of a contract between us; (ii) where you have provided us with your express consent to process your personal data for a specific purpose; (iii) our use of your personal data is necessary to fulfill our statutory obligations with relevant authorities (regulators, tax officials, law enforcement bodies) or otherwise meet our legal responsibilities; (iv) our use of your personal data is in our legitimate interest as a commercial organization.

  1. Security of personal data

E-MOTION has in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential.  These measures are subject to ongoing review and monitoring.  To protect your personal data, we also require our third-party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.

We cannot guarantee that our website or application will function without disruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

  1. Links to other websites

Our website may contain links to other websites, apps, content, services or resources on the internet which are operated third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these other websites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  1. What are your rights over your personal data?
  1. Right to Access to your personal data

You have the right to request a copy of the personal data we hold about you. To do this, simply contact our Data Protection Officer and specify what data you would like. We will take all reasonable steps to confirm your identity before providing details of your personal data.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  1. Right to ask for correction of your personal data

You have the right to ask us to update, correct or delete your personal data. We will take all reasonable steps to confirm your identity before making changes to personal data we may hold about you. We would appreciate it if you would take the necessary steps to keep your personal data accurate and up-to-date by notifying us of any changes we need to be aware of.

  1. Right to withdrawal of consent and request for deletion of your personal data

You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time, and you may in certain circumstances ask us to delete your personal data. However, we may not be able to fulfil our contractual obligations to you if you entirely withdraw your consent or ask us to delete your personal data entirely. To protect your personal data, we shall require that you first prove your identity to us at the time the request is made, for instance by providing a copy of your national identification card, contact details or answering some other security questions to satisfy ourselves of your identity before we may proceed with your request(s).

Whenever reasonably possible and required, we will strive to grant these rights within 30 days, but our response time will depend on the complexity of your requests. We will generally respond to your requests free of charge unless if your request involves processing or retrieving a significant volume of data, or if we consider that your request is unfounded, excessive or repetitive in which case we reserve the right to charge a fee (as mentioned above regarding access).

There may be circumstances where we are not able to comply with your requests, typically in relation to a request to erase your personal data or where you object to the processing of your personal data for a specific purpose or where you request that we restrict the use of your personal data where we need to keep your personal data to comply with a legal obligation or where we need to use such information to establish, exercise or defend a legal claim. To make these requests, or if you have any questions or complaints about how we handle your personal data or would like us to update the data we maintain about you and your preferences, please contact our Data Protection Officer at the address set out under section 15 below.

  1. Children and Minors

We do not knowingly collect information from minors and children.

Our application is accessible to adults only. If you are a minor, you may only use our website or application and services with the permission of your parent or guardian.

  1. Amendments to this Privacy Notice

We may amend this privacy notice from time to time. Any amendment will be posted on our website so that you are always informed of the way we collect and use your personal data. Updated versions of this privacy notice will include the date of the revision at the end of this privacy notice so that you are able to check when the privacy notice was last amended. Any changes to this privacy notice will become effective upon posting of the revised privacy notice on the website. Use of our website following such changes constitutes your acceptance of the revised privacy notice then in effect but, to the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data after the changes are applied. 

  1. Miscellaneous

This privacy notice is governed by and shall be construed in accordance with the laws of the Republic of Mauritius. This privacy notice is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this privacy notice, the English version shall prevail.

  1. How to contact us?

We have appointed a Data Protection Officer to oversee compliance with and questions in relation to this notice. If you have any questions about this notice, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below:

The Data Protection Officer

E-Motion Recharge Solutions Ltd

19 Cybercity Standard Chartered Tower, 9th Floor, Ebene, Mauritius

[email protected]

  1. Complaints

If you believe we have not handled your request in an appropriate manner, you may lodge a complaint with the Data Protection Commissioner (DPC) (The Data Protection Office, 5th floor, SICOM Tower, Wall Street Ebène, Mauritius). However we ask that you please try to resolve any issues with us first before referring your complaint to the DPC.

Version dated 20 May 2025